Our team members are remarkable for their willingness to not only respond to our guests' needs, but to anticipate them as well. We take care of the details, treating our guests as though we were inviting them into our own homes.
At Le Germain Boutique-hotels, we strive to be the perfect host in every sense. This manifests itself through Gtails, and is the foundation on which we build the guest experience. A Gtail is a spontaneous, heartfelt gesture; a reflection that our employees genuinely care about everyone who stays with us.
Ice packs are not necessarily something that hotels have on hand at all times. Therefore, when a guest asked for one, it required creativity from Arturo and Edgar. They took it upon themselves to create one by vacuum-packing ice cubes in plastic.
When making a reservation, a guest mentioned that she had a severe nut allergy. Simon automatically forwarded the information to the kitchen and other applicable colleagues. He went as far as posting signs in staff areas so that every single team member would be aware of the risk. That is how Tatiana, the mini-bar attendant, became aware of the situation and immediately took the initiative to remove all products that contained nuts from the private bar in the guest's room.
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Explore our albums 247 photos | viewed 4724 times pictures taken on August 30, 2011.